Managing Conflict in the Workplace

Conflict is an inevitable aspect of organizational life. The ability to manage and resolve conflicts constructively is a critical skill that affects morale and productivity. The principle focus of this workshop is developing skills of conflict awareness, assessment, and management. Participants will identify their own style of dealing with conflict, and will learn the process of moving a conflict to a problem-solving mode. The resolution of two types of conflicts will be learned: resolving conflicts of needs and resolving conflicts of values. A specific model for conflict resolution is introduced that allows one to manage the negative emotional states involved in typical conflict situations and negotiate constructive agreements.

OUTLINE

• Conflict definition
  
• Personal conflict style
  
• Conflict resolution model
  
• Awareness and preparation skills
  
• Conflict reduction techniques
  
• Resolving conflicts of needs and conflicts of values
  
• Agreement management and assertion skills

OUTCOMES

• Understand the positive and negative nature of conflict
  
• Identify the types and sources of conflict
  
• Gain the ability to use the conflict resolution model presented
  
• Understand the three aspects of conflict resolution

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